Curriculum
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1
Course Introduction
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Course Introduction
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Learner Handbook
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Useful Documents
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2
Module 1: Introduction to Operational Resilience
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What is Operational Resilience?
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What Makes a Business Resilient?
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Frameworks, Standards and Industry Guidance
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The Core Elements of Operational Resilience
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3
Module 2: Risk Management in Operational Resilience
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Key Resilience Related Risks
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Introduction to ISO 31000
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ISO 31000 Risk Assessment Process
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Risk Treatment
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4
Module 3: Operational Resilience in Financial Services
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FCA Operational Resilience Rules and Guidance
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Identifying and Mapping Important Business Services
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Setting Impact Tolerances
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Scenario Testing Requirements
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Lessons Learned & Self Assessment
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5
Module 4: Business Continuity
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What is Business Continuity?
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Key Business Continuity Terms and Definitions
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The Business Continuity Lifecycle
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Introduction to BIAs
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The BIA Process
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Business Continuity Strategies
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Business Continuity Procedures and Plans
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6
Module 5: Crisis & Incident Management
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Emergency vs Incident vs Crisis
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Response Structures
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Incident and Crisis Communications
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Crisis Management Planning
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Managing the Media and Social Media During a Crisis
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Incident Reviews and Investigations
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7
Module 6: Cyber Resilience
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(Included in full purchase)
Identification of Key Cyber and IT Related Disruption Risks
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Communicating Cyber and IT Related Risks
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Cyber Defence Overview and Principles
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(Included in full purchase)
Response and Recovery Strategies and Planning
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Cyber Insurance – Preventative, Response and Recovery Benefits
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(Included in full purchase)
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8
Module 7: Supplier and Third Party Resilience
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(Included in full purchase)
Key Third Party and Supply Chain Risks
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(Included in full purchase)
Impact of Geopolitical Instability on the Supply Chain
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(Included in full purchase)
Third Party Assurance and Testing
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(Included in full purchase)
Supply Chain Rules, Regulations and Legislation
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9
Module 8: Continuous Improvement
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Monitoring and Auditing
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Awareness, Training and Culture
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Testing and Exercise Programmes
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Exercise Development & Facilitation
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10
Final Assignment
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Assignment Brief
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11
Course Summary
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Course Summary
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Course Feedback
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(Included in full purchase)
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What you'll learn
Operational Resilience Frameworks
Understand key standards and frameworks, and learn to mitigate resilience-related risks.
Regulatory Compliance
Dive into regulations like the FCA guidelines and DORA, exploring their practical applications.
Core Resilience Elements
Gain expertise in business continuity, crisis management, cyber resilience, and supply chain risk management.

Certification....
On successful completion of the course, you'll receive two certificates: 1) The Certified Operational Resilience Manager (CORM®) certificate issued by Oakwood Risk Training, which is downloadable as soon as you complete the course! 2) The Certificate in Operational Resilience at QLS Level 5 – issued by our independent awarding body, the Skills and Education Group. The Quality Licence Scheme by the Skills and Education Group endorses high-quality, non-regulated provision and training programmes. For more information on the Quality Licence Scheme, please visit our FAQs.
How Long Does the Course Take to Complete?
The total qualification time for this course is approximately 120 hours. This is a mix of guided learning via the online learning platform and self study, such as research and assignment writing.
Ready to Master Operational Resilience?
Take the first step towards becoming a leader in Operational Resilience. Join our course and equip yourself with the skills to thrive.