Course Overview

Take your expertise to the next level with the Certified Crisis Management Professional (CCMP®) course. This course is designed for professionals responsible for preparing, leading, or supporting crisis management at an organisational level. It offers a practical, scenario-based approach to developing capability in crisis leadership, communication, decision-making, and integration with resilience and response structures.

  • Lead Effectively in a Crisis: Develop the leadership, communication, and decision-making skills required to manage complex crises under pressure.

  • Build and Implement Crisis Frameworks: Create effective crisis plans, teams, escalation protocols and response strategies aligned with regulatory and organisational needs.

  • Test, Learn and Improve: Design and evaluate crisis exercises, embed lessons learned, and foster a culture of continuous improvement and readiness.

Pricing Options

You can pay in full or choose our flexible payment plan, and whichever option you select, you can begin learning straight away.

Course Curriculum

    1. Course Introduction

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    1. Learner Handbook

    2. What is a Crisis?

    3. Case Study - KFC Runs Out of Chicken

    4. What is Crisis Management?

    5. How to Lead in a Crisis (Video)

    6. Legal, Moral and Regulatory Requirements

    7. Crisis Management Standards

    8. Governance and Culture in Crisis Management

    1. Introduction to Horizon Scanning

    2. Crisis Detection and Early Warning Systems

    3. Threat Intelligence and Reporting

    4. Impact and Consequence Modelling

    5. Case Study - Oxfam Haiti Scandal

    6. Useful Documents

    1. Crisis Response and Incident Management

    2. The Crisis and Incident Management Lifecycle

    3. Developing a Crisis Management Plan

    4. Example Crisis Management Plan

    5. Command and Control Structures

    6. Escalation Criteria and Activation Protocols

    7. Case Study - Boeing 737 Max Crashes

    8. Objective Setting and Response Strategies

    9. Integration with Business Continuity and Emergency Response

    10. Useful Documents

    1. Crisis Management Teams

    2. Leadership Styles

    3. What Leadership Lessons Can We Learn From Times Of Crisis? (Video)

    4. Leadership Under Pressure

    5. The importance of Decision-Making During a Crisis (Video)

    6. Structured Decision Making Tools

    7. Team Dynamics, Cohesion and Leadership Influence

    8. Case Study - BP Deepwater Horizon

    9. Useful Documents

    1. Introduction to Crisis Communications

    2. How KFC Mastered Crisis Communications (Video)

    3. Information Flow and Situation Reporting

    4. Communicating Uncertainty and Bad News

    5. The Importance of Empathy

    6. Internal Communications

    7. Communicating with Key External Stakeholders

    8. Managing the Media

    9. Managing Social Media

    10. The Secret to Successful Crisis Management in the 21st Century (Video)

    11. Case Study - Alton Towers – Crisis Communication Done Right

    12. Useful Documents

About this course

  • £750.00
  • 84 lessons
  • Approx 120 Hours of Study
  • Endorsed by the Skills and Education Group

Certification

On successful completion of the course, you'll receive two certificates...

  • The Certified Crisis Management Professional (CCMP®) certificate issued by Oakwood Risk Training, which is provided on successful completion of the course.

  • The Certificate in Crisis Management at QLS Level 5 – issued by our independent awarding body, the Skills and Education Group (The Quality Licence Scheme).

Course Length & Assessment

  • How Long is This Course?

    This course has a total qualification time of approximately 120 hours, combining guided learning through our online platform with self-directed study, including research and assignment writing. You will have access to the online course for 12 months from the date of enrolment, and you may complete the course at any time within that period.

  • How Will I Be Assessed?

    You will be required to complete a written assignment of up to 2500 words. Students will receive ongoing support and guidance from tutors to assist with the successful completion of this assignment. You will have up to 12 months from enrolment to submit your completed assignment.