Oakwood Risk Training

Oakwood Risk Training (trading name of Oakwood Risk and Resilience Ltd)

These Terms and Conditions ("Terms") apply to the purchase and use of distance learning training ("Training Services") provided by Oakwood Risk Training ("we", "us", "our"). By purchasing any Training Services, the customer ("you", "your") agrees to be bound by these Terms. These Terms are governed by UK law, including provisions related to distance selling as set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Order Process and Contract Formation
A contract between you and Oakwood Risk Training is formed upon our written acceptance of your order, either through email confirmation or provision of access to the Training Services. We reserve the right to refuse or cancel any order prior to confirmation, in which case you will be notified, and any payment received will be refunded in full.

2. Description of Training Services
The Training Services include access to learning materials, online resources, and any additional content specified at the time of purchase. While we endeavour to ensure the accuracy of all descriptions and content, we reserve the right to make changes or updates as required to improve the quality or accuracy of the materials.

3. Payment and Pricing
The price of the Training Services will be stated at the time of purchase. All prices are quoted in GBP and are inclusive of VAT unless otherwise stated. Payment must be made in full before access to the Training Services is granted. We accept payment via approved methods as stated during the ordering process.

4. Delivery of Training Materials
Access to digital content or materials will be provided upon receipt of full payment. You will receive instructions for accessing the content via email. It is your responsibility to ensure that you provide accurate contact details and have adequate technology to access the Training Services. We are not liable for delays caused by incorrect information provided by you or technical issues beyond our control.

5. Cancellation and Refund Policy
As per the Consumer Contracts Regulations, you have the right to cancel your purchase of Training Services within 14 calendar days of receiving confirmation of your order (the "Cooling-Off Period"), provided that you have not accessed or downloaded any of the Training Services. If you cancel within this Cooling-Off Period, you will receive a full refund.

To exercise your right to cancel, you must notify us in writing via email, providing details of your order. Once Training Services have been accessed, downloaded, or otherwise started, you waive your right to cancel, and no refund will be provided.

We may offer discretionary refunds outside the Cooling-Off Period in exceptional circumstances, but this is entirely at our discretion.

6. Licence and Use of Training Materials
Upon purchase, you are granted a non-exclusive, non-transferable licence to access and use the Training Services for your personal or organisational learning purposes only. You may not reproduce, distribute, share, or resell any part of the Training Services without our prior written consent. Any breach of this condition will result in termination of access without refund and may lead to legal action.

7. Intellectual Property
All content provided as part of the Training Services, including but not limited to text, graphics, audio, video, and software, is the intellectual property of Oakwood Risk Training or its licensors. Your purchase does not grant any rights to ownership or further use beyond those specified in these Terms.

8. Limitation of Liability
While we endeavour to deliver high-quality Training Services, we do not guarantee that they will meet your specific requirements or that they will be error-free. To the fullest extent permitted by law, our liability is limited to the amount paid by you for the Training Services. We shall not be liable for indirect, consequential, or incidental losses, including but not limited to loss of profits, business interruption, or data loss.

9. Technical Support
We will provide reasonable technical support to ensure you can access the Training Services. However, we are not responsible for ensuring compatibility with your hardware, software, or internet connectivity.

10. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be communicated to you and will apply to orders placed after the revised Terms are made available.

11. Complaints and Contact Information
If you have any concerns or complaints about the Training Services, please contact us in writing at:
Oakwood Risk Training
Email: [email protected]

We will respond to all queries and complaints promptly in accordance with our customer service policy.

12. Governing Law
These Terms and any disputes arising from or relating to them are governed by and construed in accordance with the laws of England and Wales. Both parties agree to the exclusive jurisdiction of the courts of England and Wales.

By purchasing and accessing the Training Services, you confirm that you have read, understood, and agreed to these Terms.