Terms and Conditions
Oakwood Risk Training (trading name of Oakwood Risk and Resilience Ltd)
These Terms and Conditions ("Terms") apply to the purchase and use of distance learning and in-person training services ("Training Services") provided by Oakwood Risk Training ("we", "us", "our"). By purchasing any Training Services, the customer ("you", "your") agrees to be bound by these Terms. These Terms are governed by UK law, including provisions related to distance selling as set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. Order Process and Contract Formation
A contract between you and Oakwood Risk Training is formed upon our written acceptance of your order, either through email confirmation or provision of access to the Training Services. We reserve the right to refuse or cancel any order prior to confirmation, in which case you will be notified, and any payment received will be refunded in full.
2. Description of Training Services
The Training Services include access to learning materials, online resources, and any additional content specified at the time of purchase. Training Services may be delivered remotely (e.g. via digital platforms) or in person at a designated location, as agreed at the time of booking. While we endeavour to ensure the accuracy of all descriptions and content, we reserve the right to make changes or updates as required to improve the quality or accuracy of the materials.
3. General Payment and Pricing
The price of the Training Services will be stated at the time of purchase. All prices are quoted in GBP and are inclusive of VAT unless otherwise stated. Payment must be made in full (unless a payment plan is being used, see section 4) before access to distance learning content is granted or before attendance at an in-person training session. We accept payment via approved methods as stated during the ordering process. Please note, the shipping of physical certificates outside of the UK may be subject to an additional charge.
4. Payment Plans and Instalment Agreements
Where we offer the option to pay for Training Services via a payment plan or instalment agreement, you acknowledge and accept that this constitutes a binding commitment to pay the full course fee in accordance with the agreed schedule.
By selecting a payment plan, you agree that:
- You remain liable for the total course fee, regardless of whether you complete or access the Training Services in full or in part.
- The first payment will be taken at the point of purchase, with subsequent payments collected automatically based on the instalment schedule provided during the ordering process.
- Failure to make any scheduled payment may result in the suspension or termination of your access to the Training Services until payment is brought up to date.
- In the event of non-payment, we reserve the right to pursue recovery of the outstanding balance through appropriate means, including but not limited to referral to a debt collection agency or legal proceedings. Any associated costs incurred in recovery efforts may be added to the amount owed.
- Certificates of completion (including digital or physical certificates) will only be issued once all payments have been received in full.
By proceeding with a payment plan, you expressly waive any right to cancel the payment obligation under the Consumer Contracts Regulations once access to digital content has been provided or an in-person course has been attended or missed without cancellation.
If you are experiencing financial difficulty or require support in relation to your payment plan, please contact us as early as possible so we can discuss available options.
5. Delivery of Training Materials and Services
Access to digital content or materials will be provided upon receipt of full payment. For in-person training, joining instructions, including venue details and timings, will be sent in advance of the scheduled date. It is your responsibility to ensure that you provide accurate contact details and, where applicable, have adequate technology to access remote Training Services. We are not liable for delays caused by incorrect information provided by you or issues beyond our control, including travel disruption or internet connectivity.
6. Cancellation and Refund Policy
As per the Consumer Contracts Regulations, you have the right to cancel your purchase of distance learning Training Services within 14 calendar days of receiving confirmation of your order (the "Cooling-Off Period"), provided that you have not accessed or downloaded any of the Training Services. If you cancel within this Cooling-Off Period, you will receive a full refund.
For in-person training, you may cancel your booking within the Cooling-Off Period for a full refund. Outside of the Cooling-Off Period, refunds for in-person training will only be provided if the scheduled training date is more than 60 calendar days away at the time of cancellation. Cancellations made within 60 days of the scheduled training date are not eligible for a refund unless we agree to do so at our discretion.
To exercise your right to cancel, you must notify us in writing via email, providing details of your order. Once distance learning Training Services have been accessed or an in-person session has been attended or missed without prior cancellation, you waive your right to cancel, and no refund will be provided.
We may offer discretionary refunds outside the Cooling-Off Period or cancellation window in exceptional circumstances, but this is entirely at our discretion.
7. Licence and Use of Training Materials
Upon purchase, you are granted a non-exclusive, non-transferable licence to access and use the Training Services for your personal or organisational learning purposes only. You may not reproduce, distribute, share, or resell any part of the Training Services without our prior written consent. Any breach of this condition will result in termination of access without refund and may lead to legal action.
8. Intellectual Property
All content provided as part of the Training Services, including but not limited to text, graphics, audio, video, and software, is the intellectual property of Oakwood Risk Training or its licensors. Your purchase does not grant any rights to ownership or further use beyond those specified in these Terms.
9. Limitation of Liability
While we endeavour to deliver high-quality Training Services, we do not guarantee that they will meet your specific requirements or that they will be error-free. To the fullest extent permitted by law, our liability is limited to the amount paid by you for the Training Services. We shall not be liable for indirect, consequential, or incidental losses, including but not limited to loss of profits, business interruption, or data loss.
10. Technical Support
We will provide reasonable technical support to ensure you can access distance learning Training Services. However, we are not responsible for ensuring compatibility with your hardware, software, or internet connectivity. For in-person sessions, we will provide logistical support in relation to the training venue and session delivery.
11. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be communicated to you and will apply to orders placed after the revised Terms are made available.
12. Complaints and Contact Information
If you have any concerns or complaints about the Training Services, please contact us in writing at: [email protected]
If you have any concerns or complaints about the Training Services, please contact us in writing at: [email protected]
We will respond to all queries and complaints promptly in accordance with our customer service policy.
13. Governing Law
These Terms and any disputes arising from or relating to them are governed by and construed in accordance with the laws of England and Wales. Both parties agree to the exclusive jurisdiction of the courts of England and Wales.
By purchasing and accessing the Training Services, you confirm that you have read, understood, and agreed to these Terms.